Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 09:32:44 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi iam ahlam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi iam ahlam Bot:  Hi Hi Iam Ahlam ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  951604127 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9516041277 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551449090            01:21 PM, 30th Nov                   mayar                   Hi Ahlam,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:23 PM, 30th Nov                     hi iam ahlam                    Hi Mayar           01:24 PM, 30th Nov                     hi iam ahlam                    Just reagarding my order it suppose to be shipped yesterday           01:24 PM, 30th Nov                     hi iam ahlam                    I didnt receive it yet           01:24 PM, 30th Nov                     hi iam ahlam                    Its late           01:24 PM, 30th Nov                     hi iam ahlam                    That was not missioned before !           01:25 PM, 30th Nov                   mayar                   Please allow me a moment to check this for you.           01:25 PM, 30th Nov                     hi iam ahlam                    Ok plz           01:25 PM, 30th Nov                   mayar                   Could you please confirm is this your correct phone number 971501449090?           01:26 PM, 30th Nov                     hi iam ahlam                    Yes           01:26 PM, 30th Nov                     hi iam ahlam                    No           01:26 PM, 30th Nov                     hi iam ahlam                    Its 0551449090           01:26 PM, 30th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:27 PM, 30th Nov                     hi iam ahlam                    Start with 055           01:27 PM, 30th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:27 PM, 30th Nov                     hi iam ahlam                    Please as soon as possible           01:27 PM, 30th Nov                     hi iam ahlam                    Thanks           01:28 PM, 30th Nov                   mayar                   Is there anything else i can help you with           01:29 PM, 30th Nov                     hi iam ahlam                    No thanks           01:29 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:32 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3499256