Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 08:57:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation prudhvi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  prudhvi Bot:  Hi Prudhvi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9510168952 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522695504            12:28 PM, 30th Nov                     prudhvi                    ok           12:28 PM, 30th Nov                     prudhvi                    is someone there?           12:32 PM, 30th Nov                   mayar                   Hi Prudhvi,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:41 PM, 30th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:45 PM, 30th Nov                     prudhvi                    yes           12:46 PM, 30th Nov                     prudhvi                    Mayar           12:46 PM, 30th Nov                     prudhvi                    Could you please check the status of my return of order  9510168952           12:47 PM, 30th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:52 PM, 30th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to collect the items as early as possible.            12:53 PM, 30th Nov                   mayar                   Is there anything else i can help you with           12:55 PM, 30th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:56 PM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3498875