Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Nov 2021 07:25:27 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re:  Ticket comment <div class="zd-comment">
<div>
<div>Hi, </div>
<div><br></div>
<div>Duly noted with thanks...</div>
<div><br></div>
<div>Sheikha Omar </div>
<div>tabby customer experience team </div>
</div>
<br><var style="color:#FFFFFF;display:none !important;font-size:1px"> Conversation ID: 7e9d2c8f-504a-11ec-b429-f16d3a687b2c ad99aed9-51ae-11ec-83f0-cc9aa760a855 a1e49f1</var><span class="zendesk_quoted"></span>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, November 28 at 17:19, Centrepoint  wrote:</div>
<blockquote style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="zd-comment">

<div style=" font-size:14px">

<div>There is a new comment in the ticket submitted by Annaapao to HelpCPAE</div>
<br> Comment added by : Jessie Kathleen Go Caparas<br><br>Comment Content: <br><div>

<div>Hi Team,</div>

<div></div>

<div></div>

<div></div>

<div> </div>

<div></div>

<div>Order has not been confirmed – please cancel from your side.</div>

<div></div>

<div></div>

<div></div>

<div> </div>

<div></div>

<div>

<div>Thank you and Kind Regards,</div>

<div></div>

<div></div>

<div>Jessie Caparas</div>

<div></div>

<div></div>

<div>T: +97145172087</div>

<div></div>

<div></div>

</div>

<div></div>

<div> </div>

<div></div>

<div class="zendesk_quoted">

<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">

<div><b></b></div>

</div>

</div>

</div>

<div class="freshdesk_quote zendesk_quoted"><blockquote>

<div>From: Christinne Francisco (Support) &lt;[email-masked]&gt; <br>

<b>Sent:</b> Sunday, November 28, 2021 4:56 PM<br>

<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>

<b>Subject:</b> Fwd: Fwd: [#3381862] - Re:</div>

<div></div>

<div></div>

<div></div>

<div> </div>

<div></div>

<div>

<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>

</div>

<div></div>

<div></div>

<div>

<div>

<div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Dear partner,</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">We received an email from the customer regarding order #(9513113021): customer has forwarded the email that you sent to her. Could you kindly update

 the tabby system for the cancellation accordingly?</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Name : Anna Lou Gloria Apao</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Payment ID : 2ba532f0-9976-41f4-8ccf-72cd11b4a90a</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Email:

<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Phone number: +971556625713</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Date of order placed: Nov 16, 2021</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Regards,</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">tabby customer experience team</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Christinne</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

</div>

</div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

<div>

<div>

<div>

<div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">---------- Forwarded message ---------</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">From:

<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Date: 11/28/2021, 1:36:17 PM</span></div>

<div></div>

<div></div>

</div>

</div>

</div>

<div>

<div>

<div>

<div>

<div style="line-height:15.0pt">

<span style="font-size:10.5pt;color:black;border:none windowtext 1.0pt;padding:0in">Hello,</span><span style="font-size:10.5pt">

</span>

</div>

<div></div>

<div></div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">This is regarding my complain on the items I have purchased that wasn’t delivered by Centrepoint.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">Attached is the copy of their response in regards to why it wasn’t delivered. </span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">They have told me to reorder.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">Kindly please assist me regarding the matter.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">I have been calling and complaining about this since last week.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">I hope I can have a clear response regarding this.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">Thanks,</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:black">Anna</span></div>

<div></div>

<div></div>

</div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

<div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">---------- Forwarded message ---------<br>

From: <strong><span>Centrepoint</span></strong> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>

Date: Tue, 16 Nov 2021 at 9:51 PM<br>

Subject: Re: [<a href="/agent/tickets/3381862" rel="noreferrer">#3381862</a>] - Re:<br>

To: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span></div>

<div></div>

<div></div>

</div>

<div style="margin-bottom:12.0pt;line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

<div>

<div>

<div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">Hi Annaapao,</span></div>

<div></div>

<div></div>

</div>

<div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">Thank you for shopping with us.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">We'd like to confirm that the order (9513113021) has not been placed successfully as the payment from your credit card used has been

 unsuccessful.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount

 has been blocked by the card-issuing bank.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">Do place a new order again with us so we will be able to confirm &amp; deliver it you.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">Feel free to get in touch with us for further assistance.</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333"></span></div>

<div> </div>

<div></div>

</div>

<div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">Your friends,</span></div>

<div></div>

<div></div>

</div>

<div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt;color:#333333">The Support Team.

</span></div>

<div></div>

<div></div>

</div>

</div>

</div>

</div>

</div>

<div style="line-height:15.0pt">

<span style="font-size:1.0pt;color:white">3381862:1125156</span><span style="font-size:10.5pt">

</span>

</div>

<div></div>

<div></div>

</div>

</div>

</div>

</div>

<div style="line-height:15.0pt"><span style="font-size:10.5pt">--

</span></div>

<div></div>

<div></div>

<div>

<div>

<div>

<div style="margin:0in;line-height:15.0pt">

<b><span style="font-size:10.0pt;color:black">Anna Apao</span></b><span style="font-size:10.5pt;color:black"></span>

</div>

<div></div>

<div></div>

<div style="margin:0in;line-height:15.0pt">

<b><span style="font-size:10.0pt;color:black">Emerging Abrasives DWC-LLC</span></b><span style="font-size:10.5pt;color:black"></span>

</div>

<div></div>

<div></div>

<div style="margin:0in;line-height:15.0pt">

<b><span style="font-size:10.0pt;color:black">P.O. Box 644270</span></b><span style="font-size:10.5pt;color:black"></span>

</div>

<div></div>

<div></div>

<div style="margin:0in;line-height:15.0pt">

<b><span style="font-size:10.0pt;color:black">Dubai, UAE</span></b><span style="font-size:10.5pt;color:black"></span>

</div>

<div></div>

<div></div>

<div style="margin:0in;line-height:15.0pt">

<b><span style="font-size:10.0pt;color:black">+971566077026/ +971529574678</span></b><span style="font-size:10.5pt;color:black"></span>

</div>

<div></div>

<div></div>

</div>

</div>

</div>

</div>

</div>

</div>

</div>

</div>

<div>

<var><span style="font-size:1.0pt;color:white"> 

 Conversation ID: 7e9d2c8f-504a-11ec-b429-f16d3a687b2c 7e9d2c8f-504a-11ec-b429-f16d3a687b2c a1e49f1</span></var>

</div>

<div></div>

<div></div>

</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the

 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have

 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any

 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>

</blockquote></div>

	

	<br>

</div>

</div></blockquote>

  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3381862