Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 14:32:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation alefiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alefiya Bot:  Hi Alefiya ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565692562            06:22 PM, 29th Nov                   mayar                   Hi Alefiya,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:22 PM, 29th Nov                     alefiya                    Hi           06:22 PM, 29th Nov                     alefiya                    Can you please track my order           06:22 PM, 29th Nov                     alefiya                    8114834780           06:23 PM, 29th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:23 PM, 29th Nov                     alefiya                    Ok           06:24 PM, 29th Nov                   mayar                   Could you please confirm is this your correct phone number 96565692562?           06:24 PM, 29th Nov                     alefiya                    Yes           06:24 PM, 29th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:25 PM, 29th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:25 PM, 29th Nov                     alefiya                    Yes please           06:26 PM, 29th Nov                     alefiya                    It was suppose go be delivered on 27           06:26 PM, 29th Nov                   mayar                   We sincerely apologize for any inconvenience caused,           06:26 PM, 29th Nov                   mayar                   We will do our best  to deliver your order asap           06:26 PM, 29th Nov                   mayar                   Is there anything else i can help you with           06:28 PM, 29th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:32 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3492929