Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Nov 2021 09:04:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation marivic                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  marivic Bot:  Hi Marivic ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4615877209 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:45 PM, 29th Nov                     marivic                    Ok           12:45 PM, 29th Nov                     marivic                    Hello i call already in max hotline to change my contact number number so that they can reach me when they deliver my order           12:47 PM, 29th Nov                     marivic                             12:47 PM, 29th Nov                     marivic                    The contract number in my order is cannot be reach i will give the new contact number +97433768011           12:50 PM, 29th Nov                   mayar                   Hi Marivic,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:53 PM, 29th Nov                     marivic                    Hello mayar           12:53 PM, 29th Nov                     marivic                    Did you read my mssg already?           12:54 PM, 29th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:57 PM, 29th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           12:57 PM, 29th Nov                     marivic                    Ok thank you i already call also yesterday in hotline he said already fix and i track today my order it's said out of delivery but until now not coming           12:59 PM, 29th Nov                   mayar                   We will update your contact number (97433768011) with our courier partner asap           01:00 PM, 29th Nov                   mayar                   Is there anything else i can help you with           01:00 PM, 29th Nov                     marivic                    Yes thank you only that           01:00 PM, 29th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3489209