Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 16:29:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:17 PM, 28th Nov                     hi                    hello           08:18 PM, 28th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:20 PM, 28th Nov                     hi                    Hello Mayar           08:20 PM, 28th Nov                     hi                    mob no. 66330191 Dawood Fakhruddin           08:21 PM, 28th Nov                     hi                    order 7311740214           08:21 PM, 28th Nov                     hi                    have requested return but no ones collected yet           08:21 PM, 28th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:24 PM, 28th Nov                   mayar                   We sincerely apologize for the inconvenience caused to you           08:24 PM, 28th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to collect the order as item as possible.            08:25 PM, 28th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           08:25 PM, 28th Nov                     hi                    Thankyou           08:25 PM, 28th Nov                     hi                    by when can i expect collection?           08:25 PM, 28th Nov                     hi                    feel free to add to my shukran points for my inconvinience ?           08:25 PM, 28th Nov                   mayar                   You will be contacted soon enough           08:25 PM, 28th Nov                   mayar                   Is there anything else i can help you with           08:27 PM, 28th Nov                     hi                    thats it           08:27 PM, 28th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:29 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3484384