Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 14:30:39 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation vinay                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vinay Bot:  Hi Vinay ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4615570151 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097474792835            06:20 PM, 28th Nov                     vinay                    Ok           06:20 PM, 28th Nov                   mayar                   Hi Vinay,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:21 PM, 28th Nov                     vinay                    This is regarding delivery           06:22 PM, 28th Nov                     vinay                    I have ordered some clothes on Friday           06:22 PM, 28th Nov                   mayar                   Could you please confirm is this your correct phone number 97450141221?           06:22 PM, 28th Nov                     vinay                    Order no : 4615570151           06:22 PM, 28th Nov                     vinay                    Yes thats my number , but now due to range issue no service           06:22 PM, 28th Nov                     vinay                    My alternative number is 74792835           06:23 PM, 28th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:24 PM, 28th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:24 PM, 28th Nov                     vinay                    Your delivery guy called me asked my location and i have sent it . Later hes telling due to distance he wont deliver!!           06:25 PM, 28th Nov                     vinay                    Kindly make sure to deliver by today itself.           06:25 PM, 28th Nov                     vinay                    Location : Birkat Al Awamer           06:25 PM, 28th Nov                   mayar                   We  will do our best to deliver your order asap           06:26 PM, 28th Nov                   mayar                   We appreciate your patience.           06:26 PM, 28th Nov                   mayar                   Is there anything else i can help you with           06:28 PM, 28th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:30 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3483081