Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 14:25:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mona kanwal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mona kanwal Bot:  Hi Mona Kanwal ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114422276 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96550070036            06:16 PM, 28th Nov                   mayar                   Hi Mona ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:17 PM, 28th Nov                     mona kanwal                    Hi i was supposed to receive my order on 23 November and today is 28th nov           06:17 PM, 28th Nov                   mayar                   Could you please confirm is this your correct phone number 96550070036?           06:18 PM, 28th Nov                     mona kanwal                    Yes           06:18 PM, 28th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:19 PM, 28th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:19 PM, 28th Nov                   mayar                   Is there anything else i can help you with           06:21 PM, 28th Nov                     mona kanwal                    ?           06:21 PM, 28th Nov                     mona kanwal                    Hello           06:23 PM, 28th Nov                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:23 PM, 28th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:23 PM, 28th Nov                     mona kanwal                    Thank you           06:23 PM, 28th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:25 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3483031