Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 10:13:56 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sudha yadav                    Bot:  Hi again! Bot:  Please enter your name Customer:  sudha yadav Bot:  Hi Sudha Yadav ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114984683 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0996566761776            02:06 PM, 28th Nov                   mayar                   Hi Sudha ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:07 PM, 28th Nov                     sudha yadav                    Hi dear           02:07 PM, 28th Nov                     sudha yadav                    Where is my order plzz           02:07 PM, 28th Nov                   mayar                   Please allow me a moment to check this for you.           02:08 PM, 28th Nov                     sudha yadav                    Thank you for your order. Order 8114984683 for Text Print T-shirt with Crew N... +3more item(s) for KWD 7.7 is confirmed. Expect delivery by 27-11-2021.           02:08 PM, 28th Nov                     sudha yadav                    This is my order           02:08 PM, 28th Nov                     sudha yadav                    I have one more order           02:08 PM, 28th Nov                     sudha yadav                    Thank you for your order. Order 8115116932 for Embroidered Fleece Jacket with... +1more item(s) for KWD 4.59 is confirmed. Expect delivery by 28-11-2021.           02:09 PM, 28th Nov                   mayar                   Could you please confirm is this your correct phone number 96566761776?           02:09 PM, 28th Nov                     sudha yadav                    This one alsoo           02:09 PM, 28th Nov                     sudha yadav                    S dear my nomber 0096566761776           02:09 PM, 28th Nov                     sudha yadav                    2 order still no delvery           02:09 PM, 28th Nov                     sudha yadav                    Two orders           02:10 PM, 28th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            02:10 PM, 28th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:10 PM, 28th Nov                     sudha yadav                    Plzz i want urgent have birthday           02:11 PM, 28th Nov                   mayar                   We  will do our best to deliver your order asap           02:11 PM, 28th Nov                     sudha yadav                    Plzzzz dear           02:12 PM, 28th Nov                   mayar                   You will be contacted soon enough           02:12 PM, 28th Nov                   mayar                   Is there anything else i can help you with           02:12 PM, 28th Nov                     sudha yadav                    Thanku dear           02:13 PM, 28th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:13 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3480077