Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 09:11:22 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation reshma                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reshma Bot:  Hi Reshma ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9515231355 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507384970            12:59 PM, 28th Nov                   mayar                   Hi Reshma,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:02 PM, 28th Nov                     reshma                    Hi Mayar           01:02 PM, 28th Nov                     reshma                    Can u check the update of my order           01:02 PM, 28th Nov                     reshma                    Maybe i can get it fast from another location for click and collect?           01:03 PM, 28th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:06 PM, 28th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:06 PM, 28th Nov                     reshma                    Okie thank you           01:08 PM, 28th Nov                   mayar                   Is there anything else i can help you with           01:08 PM, 28th Nov                     reshma                    Thats it           01:09 PM, 28th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3479438