Subject: New Reply Received - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 16:29:46 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto"><div>Dear Team Splash,<div dir="auto"><br></div>
<div dir="auto">I appreciate your quick response.</div>
<div dir="auto"> Please note information below:</div>
<div dir="auto"><br></div>
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<div dir="auto">Amount deducted- 92.80</div>
<div dir="auto">NS. Discount date - 23 November</div>
<div dir="auto">NS. E-mail address - <a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>
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<div dir="auto">Dr.. Authorization code / card number mentioned in bank statement card (4005****04**2053)</div>
<div dir="auto">NS. Bank statement showing the deduction: attached </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 27 Nov, 2021, 10:05 am Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi ekta,</div>
<div>​<br style="box-sizing:border-box">
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<div dir="ltr">We kindly ask you to share with us the following information:<br style="box-sizing:border-box"><br style="box-sizing:border-box">a. Amount deducted<br style="box-sizing:border-box">NS. Discount date<br style="box-sizing:border-box">NS. E-mail address<br style="box-sizing:border-box">Dr.. Authorization code / card number<br style="box-sizing:border-box">NS. Bank statement showing the deduction.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Once you share the above information with us, it will be sent to the finance team who will ensure that the debited amount is returned to your account.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Feel free to contact us if you need further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">your friends,<br style="box-sizing:border-box">Support Team.</div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043281811904'>Screenshot_20211127-202719.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043281811905'>Screenshot_20211127-202704.jpg</a><br />3. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043281811906'>Screenshot_20211127-202715.jpg</a><br />4. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043281811907'>Screenshot_20211127-202711.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3465702