Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 14:15:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9515963101 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569068337            05:45 PM, 27th Nov                     hello                    ok           05:45 PM, 27th Nov                     hello                    hello           05:46 PM, 27th Nov                     hello                    waiting for you           05:46 PM, 27th Nov                     hello                    hello           05:47 PM, 27th Nov                     hello                    u still there with me?           05:47 PM, 27th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:49 PM, 27th Nov                     hello                    hi           05:50 PM, 27th Nov                     hello                    i made an order           05:50 PM, 27th Nov                     hello                    but forgot to change my old address           05:50 PM, 27th Nov                     hello                    my wife already talking to your team           05:50 PM, 27th Nov                     hello                    can you please update my address           05:51 PM, 27th Nov                     hello                    the addressed already saved is my previous office           05:51 PM, 27th Nov                     hello                    now i changed my office           05:51 PM, 27th Nov                     hello                    please           05:51 PM, 27th Nov                     hello                    hello           05:52 PM, 27th Nov                     hello                    you still with me?           05:52 PM, 27th Nov                     hello                    Mayar????           05:53 PM, 27th Nov                     hello                    waitingggggggggggggggggg           05:53 PM, 27th Nov                     hello                    for your response           05:53 PM, 27th Nov                   mayar                   sorry for being late           05:57 PM, 27th Nov                   mayar                   please provide us with your full address so we can update it with our courier           05:57 PM, 27th Nov                     hello                    please           05:58 PM, 27th Nov                     hello                    do the favour           05:58 PM, 27th Nov                     hello                    its long time           05:58 PM, 27th Nov                     hello                    i am spending for this           05:58 PM, 27th Nov                     hello                    hello           05:59 PM, 27th Nov                     hello                    Sheeja S           05:59 PM, 27th Nov                     hello                    Sheeja S, Canadian Specialist Hospital, Abu Hail Dubai           06:00 PM, 27th Nov                     hello                    Mobile Number 0569068337           06:00 PM, 27th Nov                     hello                    can you please update this??           06:00 PM, 27th Nov                     hello                    hello           06:01 PM, 27th Nov                     hello                    oh my god           06:02 PM, 27th Nov                     hello                    what is this           06:02 PM, 27th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:03 PM, 27th Nov                     hello                    when i can have a reply           06:04 PM, 27th Nov                     hello                    can i be onine.           06:04 PM, 27th Nov                     hello                    i lost money from account and getting mail as not confirmed the payment           06:05 PM, 27th Nov                     hello                    i dont know what is going on           06:05 PM, 27th Nov                     hello                    it is too long taking to have a reply           06:08 PM, 27th Nov                   mayar                   we will be contacted via email asap           06:08 PM, 27th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:09 PM, 27th Nov                     hello                    but you are not replying dear           06:10 PM, 27th Nov                     hello                    dats raising the concern           06:10 PM, 27th Nov                     hello                    can you confirm me that you got the new address and contact number?           06:10 PM, 27th Nov                   mayar                   yes , and we will update with our courier asap .           06:12 PM, 27th Nov                   mayar                   Is there anything else i can help you with           06:12 PM, 27th Nov                     hello                    nothing dear... again its to Sheeja , Canadian Specialist Hospital, Abu Hail, Dubai           06:13 PM, 27th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:15 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3473466