Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Nov 2021 07:53:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation maha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maha Bot:  Hi Maha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114342988 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:36 AM, 27th Nov                   mayar                   Hi Maha,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:36 AM, 27th Nov                     maha                    It takes 2 to 3 days for home delivery           11:37 AM, 27th Nov                     maha                    For me its been a week           11:37 AM, 27th Nov                     maha                    Whats wrong with u guys           11:37 AM, 27th Nov                     maha                    Is the order coming from usa?           11:37 AM, 27th Nov                   mayar                   Please allow me a moment to check this for you.           11:38 AM, 27th Nov                   mayar                   Could you please confirm is this your correct phone number 96560935193?           11:40 AM, 27th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           11:43 AM, 27th Nov                     maha                    Yes           11:45 AM, 27th Nov                   mayar                   Could you please confirm is this your correct phone number 96560935193?           11:45 AM, 27th Nov                     maha                    This is ny number           11:45 AM, 27th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            11:45 AM, 27th Nov                     maha                    Order number wasnt enough for confirmation?           11:45 AM, 27th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           11:45 AM, 27th Nov                     maha                    WAllah this is not done           11:46 AM, 27th Nov                   mayar                   We will do our best to deliver your order asap           11:49 AM, 27th Nov                   mayar                   Is there anything else i can help you with           11:50 AM, 27th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:52 AM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3469516