Subject: Ticket Assigned - Conversation with ekta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Nov 2021 14:41:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ekta ekta                    Bot:  Hi again! Bot:  Please enter your name Customer:  ekta Bot:  Hi Ekta ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may tak
 e an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:17 PM, 26th Nov                     ekta                    Hi, my order number is9514921904 , for this my account got debited thrice for the the amount of 92           06:20 PM, 26th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:20 PM, 26th Nov                     ekta                    Hi, my order number is9514921904 , for this my account got debited thrice for the the amount of 92
            06:20 PM, 26th Nov                     ekta                    I have raised this request many times please help me with this           06:21 PM, 26th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:25 PM, 26th Nov                   mayar                   please share with us your bank statement showing amount.date and the authorization  id so we can assist you further           06:31 PM, 26th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:34 PM, 26th Nov                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           06:37 PM, 26th Nov                     ekta                    Ya           06:40 PM, 26th Nov                   mayar                   As we have not received a response, this chat will be closed auto
 matically. Please feel free to get in touch with us in case of any unanswered query.           06:41 PM, 26th Nov                     ekta                    Hi           06:41 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3465622