Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Nov 2021 12:07:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation haroon                    Bot:  Hi again! Bot:  Please enter your name Customer:  haroon Bot:  Hi Haroon ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7314828755 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:41 PM, 26th Nov                     haroon                    7314828755 My shipment should it come torrow and still  its on           03:42 PM, 26th Nov                     haroon                    It will be delivered tomorrow?           03:42 PM, 26th Nov                   mayar                   Hi Haroon,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:01 PM, 26th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            04:04 PM, 26th Nov                   mayar                   Is there anything else i can help you with           04:04 PM, 26th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:07 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3464506