Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Nov 2021 09:47:05 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    hi           01:18 PM, 26th Nov                     User                    my order still not reached to me           01:19 PM, 26th Nov                     User                             01:19 PM, 26th Nov                     User                    its supposed to deliver on 24 November           01:19 PM, 26th Nov                     User                             01:20 PM, 26th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:22 PM, 26th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:25 PM, 26th Nov                   mayar                   Could you please confirm is this your correct phone number 96891157958?           01:26 PM, 26th Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           01:28 PM, 26th Nov                     User                    yes its confirmed           01:30 PM, 26th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            01:32 PM, 26th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:32 PM, 26th Nov                     User                    ok           01:32 PM, 26th Nov                     User                    after escalation , just confirm to me the delivery time and date so i will be available to collect           01:34 PM, 26th Nov                     User                    i prefer if possiblity of delivery by today anytime, because tomorrow i going out of muscat           01:35 PM, 26th Nov                   mayar                   We will update you through your email address           01:37 PM, 26th Nov                     User                    ok           01:38 PM, 26th Nov                   mayar                   Is there anything else i can help you with           01:42 PM, 26th Nov                     User                    no thank you           01:45 PM, 26th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:46 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3463531