Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 16:36:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation fatima                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8115393245 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555214002            08:23 PM, 25th Nov                   mayar                   Hi Fatima ,Good ev
 ening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:25 PM, 25th Nov                   mayar                   Please note that order No. (8115393245) is in processing and will arrive within 2-3 working days. You will also be notified when the order is shipped with the shipment number and courier partner.           08:32 PM, 25th Nov                   mayar                   Is there anything else i can help you with           08:32 PM, 25th Nov                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:36 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3460008