Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 14:51:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation abizer                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  abizer Bot:  Hi Abizer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8114400121 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597286813            06:37 PM, 25th Nov                   mayar                   Hi Abizer,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:37 PM, 25th Nov                     abizer                    I have placed order 5days back           06:38 PM, 25th Nov                     abizer                    Till now no update           06:38 PM, 25th Nov                     abizer                    Noone called for delivery or anythng           06:38 PM, 25th Nov                   mayar                   Please allow me a moment to check this for you.           06:41 PM, 25th Nov                   mayar                   Could you please confirm is this your correct phone number 96597286813?           06:42 PM, 25th Nov                     abizer                    ??           06:44 PM, 25th Nov                     abizer                    Yes correct           06:45 PM, 25th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:46 PM, 25th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:46 PM, 25th Nov                     abizer                    Yesterday also some1 told me today anyhow delivery will be done           06:46 PM, 25th Nov                   mayar                   We sincerely apologize for any inconvenience caused,           06:48 PM, 25th Nov                   mayar                   We will do our best to deliver the order asap           06:48 PM, 25th Nov                     abizer                    Ok           06:49 PM, 25th Nov                   mayar                   Is there anything else i can help you with           06:50 PM, 25th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:51 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3459135