Subject: Ticket Assigned - need escalation // RMA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 14:38:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation // RMA urooj kiran adnan                    Bot:  Hi again! Bot:  Please enter your name Customer:  urooj kiran adnan Bot:  Hi Urooj Kiran Adnan ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  050-7183778            06:21 PM, 25th Nov                   mayar                   Hi Urooj ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:22 PM, 25th Nov                     urooj kiran adnan                    Hi, Good evening           06:23 PM, 25th Nov                     urooj kiran adnan                    U already accepted n received items           06:24 PM, 25th Nov                     urooj kiran adnan                    Still u r not refund my credit           06:24 PM, 25th Nov                     urooj kiran adnan                    N message me through text that u cancelled return request           06:24 PM, 25th Nov                     urooj kiran adnan                    How this possible?           06:24 PM, 25th Nov                     urooj kiran adnan                    U received items ok           06:24 PM, 25th Nov                     urooj kiran adnan                    We received your return request for order 9512261337 Closet Extreme Wide Leg Fit Pa... +2item(s). Our delivery partner will pick up your return in 2-5 days.           06:24 PM, 25th Nov                     urooj kiran adnan                    17th November u send me this text ?           06:24 PM, 25th Nov                     urooj kiran adnan                    Hi! Your return request RP111721003568. has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://www.fareye.co/customer-interaction.html?E6x+MnPq8bRKO+cDkga53w==#/ Stay Happy!           06:24 PM, 25th Nov                     urooj kiran adnan                    18th November u send me this text ?           06:25 PM, 25th Nov                     urooj kiran adnan                    Check text messages ??           06:25 PM, 25th Nov                     urooj kiran adnan                    You received and picked up ok           06:25 PM, 25th Nov                     urooj kiran adnan                    We've cancelled your return for order # 9512261337 , Closet Extreme Wide Leg Fit Pa... +2item(s) as requested by you. Please reach out to us for anything further.           06:25 PM, 25th Nov                     urooj kiran adnan                    22nd November u send ne this text?           06:25 PM, 25th Nov                     urooj kiran adnan                    What is this?           06:26 PM, 25th Nov                     urooj kiran adnan                    Now u r not replying and refunding my credit           06:26 PM, 25th Nov                     urooj kiran adnan                    Reply ?           06:26 PM, 25th Nov                     urooj kiran adnan                    Mayar answer me ok           06:27 PM, 25th Nov                     urooj kiran adnan                    Very bad service           06:28 PM, 25th Nov                     urooj kiran adnan                    Infact u r not freindly           06:29 PM, 25th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:31 PM, 25th Nov                   mayar                   We sincerely apologize for any inconvenience caused,           06:32 PM, 25th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:32 PM, 25th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:32 PM, 25th Nov                   mayar                   Is there anything else i can help you with           06:35 PM, 25th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:37 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3459026