Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 14:34:41 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hey                    Bot:  Hi again! Bot:  Please enter your name Customer:  hey Bot:  Hi Hey ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  95141797583 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:21 PM, 25th Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:22 PM, 25th Nov                     hey                    9514179758           06:22 PM, 25th Nov                     hey                    Thus is my order number ^           06:22 PM, 25th Nov                     hey                    Hey Mayar, i hope you're doing well           06:23 PM, 25th Nov                     hey                    i placed an order on 22nd November and i havent received it yet           06:23 PM, 25th Nov                     hey                    20th November****           06:23 PM, 25th Nov                     hey                             06:24 PM, 25th Nov                     hey                    Here's the order number and the date ^           06:24 PM, 25th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:26 PM, 25th Nov                   mayar                   We sincerely apologize for any inconvenience caused,           06:26 PM, 25th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:27 PM, 25th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           06:27 PM, 25th Nov                   mayar                   Is there anything else i can help you with           06:30 PM, 25th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:34 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3458972