Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 12:31:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation naheed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naheed Bot:  Hi Naheed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8113802719 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96569935581            04:22 PM, 25th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:24 PM, 25th Nov                     naheed                    Hi! My order is not delivered yet its been 6 days since I order.           04:25 PM, 25th Nov                     naheed                    Order 8113802719           04:26 PM, 25th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:27 PM, 25th Nov                     naheed                    Okay           04:27 PM, 25th Nov                   mayar                   Could you please confirm is this your correct phone number 96569935581?           04:28 PM, 25th Nov                     naheed                    Yes           04:28 PM, 25th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            04:28 PM, 25th Nov                   mayar                   Is there anything else i can help you with           04:28 PM, 25th Nov                     naheed                    No. Thanks!           04:29 PM, 25th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:30 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3457701