Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 10:18:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7314087745 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97334363787            01:55 PM, 25th Nov                     sara                    Okay           01:55 PM, 25th Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:56 PM, 25th Nov                     sara                    Hi mayar           01:56 PM, 25th Nov                     sara                    I received one shipment only from my order           01:56 PM, 25th Nov                     sara                    It’s scheduled for today to deliver the second but it’s still processing           01:57 PM, 25th Nov                     sara                    Hello ?           02:00 PM, 25th Nov                     sara                    This is very disappointing           02:05 PM, 25th Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:10 PM, 25th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            02:10 PM, 25th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:10 PM, 25th Nov                   mayar                   Is there anything else i can help you with           02:14 PM, 25th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:18 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3456384