Subject: Ticket Assigned - Conversation with bouthaina al ansari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 23 Nov 2021 18:00:23 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bouthaina al ansari bouthaina al ansari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bouthaina al ansari Bot:  Hi Bouthaina Al Ansari ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096566868660            07:52 PM, 21st Nov                     bouthaina al ansari                    66868660           07:52 PM, 21st Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:53 PM, 21st Nov                     bouthaina al ansari                    Please           07:53 PM, 21st Nov                     bouthaina al ansari                             07:54 PM, 21st Nov                     bouthaina al ansari                    My order undeleverd           07:55 PM, 21st Nov                     bouthaina al ansari                    8113250854           07:56 PM, 21st Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:57 PM, 21st Nov                     bouthaina al ansari                    My order           07:57 PM, 21st Nov                     bouthaina al ansari                    Undelivered           07:57 PM, 21st Nov                     bouthaina al ansari                    8113250854.  Number my order           07:57 PM, 21st Nov                   mayar                   Could you please confirm is this your correct phone number 96566868660?           07:58 PM, 21st Nov                     bouthaina al ansari                    66868660           07:58 PM, 21st Nov                     bouthaina al ansari                    This my number in kuwait           07:58 PM, 21st Nov                     bouthaina al ansari                    Theres no body call me in tell now           08:00 PM, 21st Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            08:00 PM, 21st Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           08:00 PM, 21st Nov                     bouthaina al ansari                    Becouse i need my order please           08:01 PM, 21st Nov                     bouthaina al ansari                    Thank you           08:01 PM, 21st Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:03 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3421830