Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 17:29:19 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation sadi sadz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadi sadz Bot:  Hi Sadi Sadz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513931911 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971566106546            09:16 PM, 22nd Nov                   mayar                   Hi Sadi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           09:16 PM, 22nd Nov                     sadi sadz                    Hi           09:18 PM, 22nd Nov                     sadi sadz                    I didn't receive my order yet nobody calls me or delivered. It shows out for delivery on 20th and nobody contacted me. Now it showing request for reschedule           09:19 PM, 22nd Nov                     sadi sadz                    Sad to say poor service           09:19 PM, 22nd Nov                     sadi sadz                    9513931911 this is my order number           09:20 PM, 22nd Nov                     sadi sadz                    Get back to me pls           09:20 PM, 22nd Nov                   mayar                   Could you please confirm is this your correct phone number 971566106546?           09:20 PM, 22nd Nov                     sadi sadz                    Yes           09:21 PM, 22nd Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            09:24 PM, 22nd Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           09:24 PM, 22nd Nov                   mayar                   Is there anything else i can help you with           09:26 PM, 22nd Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:28 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3432542