Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 16:10:21 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           07:29 PM, 22nd Nov                     User                             07:30 PM, 22nd Nov                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:30 PM, 22nd Nov                     User                    Why are u cancel my order           07:30 PM, 22nd Nov                     User                    My amount already deduct           07:30 PM, 22nd Nov                     User                    Ok           07:31 PM, 22nd Nov                     User                    You refund my amount otherwise you deliver my product           07:31 PM, 22nd Nov                     User                    I have a prove of bank muscat email           07:31 PM, 22nd Nov                     User                    ?           0
 7:32 PM, 22nd Nov                     User                    ?           07:32 PM, 22nd Nov                   mayar                   Could you please share your order number so that I can assist you further?           07:35 PM, 22nd Nov                     User                    I send u image already           07:35 PM, 22nd Nov                     User                    1614722739           07:35 PM, 22nd Nov                     User                    My ordr no           07:36 PM, 22nd Nov                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:37 PM, 22nd Nov                     User                    OK give me update           07:38 PM, 22nd Nov                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (1614722739) was not placed successfully. Whenever this happens our s
 ystem tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (1614722754)           07:40 PM, 22nd Nov                   mayar                   Is there anything else i can help you with           07:40 PM, 22nd Nov                     User                    If payment not captured then?           07:41 PM, 22nd Nov                   mayar                   the payment has already captured successfully with new order number 1614722754           07:44 PM, 22nd Nov                   mayar                   Is there anything else i can help you with           07:44 PM, 22nd Nov                     User                    When my product  deliver           07:45 PM, 22nd Nov                     User                    Why i have not receive any email about order confirmation           07:48 PM, 22nd Nov                   mayar                   the delivery frame is 2-3 working days .  
          07:52 PM, 22nd Nov                   mayar                   Is there anything else i can help you with           07:52 PM, 22nd Nov                     User                    Why i have not receive any email about order confirmation           07:54 PM, 22nd Nov                   mayar                   you will be notified via your email address once your order shipped           07:58 PM, 22nd Nov                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:02 PM, 22nd Nov                   mayar                   Hi, I have not received a response from you still, please confirm if we are still connected?           08:06 PM, 22nd Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:09 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/ti
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