Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 09:39:20 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  51037158 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8113977410 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  96551037158            01:25 PM, 21st Nov                     hi                    I want to update my current address           01:26 PM, 21st Nov                     hi                    The delivery man failed to deliver my parcel because he got my old address           01:27 PM, 21st Nov                     hi                    My nee address is block 1 street 1 avanue 1 abdullah bin jadaan jahara           01:30 PM, 21st Nov                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:36 PM, 21st Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:36 PM, 21st Nov                   mayar                   Is there anything else i can help you with           01:36 PM, 21st Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:38 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3417570