Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 20 Nov 2021 15:24:04 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation regine                    Bot:  Hi again! Bot:  Please enter your name Customer:  regine Bot:  Hi Regine ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9512279705 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  522784884            07:13 PM, 20th Nov                   mayar                   Hi Regine,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:14 PM, 20th Nov                     regine                    Is my order ready to pick up?           07:15 PM, 20th Nov                   mayar                   Please note that your order ARRIVED AT PICK-UP LOCATION and ready for pick up           07:17 PM, 20th Nov                   mayar                   Is there anything else i can help you with           07:18 PM, 20th Nov                     regine                    Where is exactly the location please?           07:18 PM, 20th Nov                   mayar                   Emco Express Laundry Inside Sharjah Coop, Near KFC           07:19 PM, 20th Nov                     regine                    That store was closed due to license expired           07:19 PM, 20th Nov                     regine                    I was there couple of times but closed           07:20 PM, 20th Nov                     regine                    Hello?           07:21 PM, 20th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:22 PM, 20th Nov                   mayar                   And we will get back to you asap           07:22 PM, 20th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:22 PM, 20th Nov                   mayar                   Is there anything else i can help you with           07:23 PM, 20th Nov                     regine                    Ok, i hope i can get my order as soon as possible           07:23 PM, 20th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3412225