Subject: Ticket Assigned - need escalation - late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Nov 2021 14:25:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - late delivery caroline                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  caroline Bot:  Hi Caroline ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9511718451 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568454976            06:08 PM, 19th Nov                   mayar                   Hi Caroline, good afternoon. Thank you for contacting us.  My name is Mayar ,i will be happy to help you.           06:10 PM, 19th Nov                   mayar                   Could you please confirm is this your correct phone number 971554071814?           06:10 PM, 19th Nov                     caroline                    I still not receive my order           06:10 PM, 19th Nov                     caroline                    Yea           06:11 PM, 19th Nov                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           06:11 PM, 19th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:11 PM, 19th Nov                   mayar                   Please allow us some more tim           06:11 PM, 19th Nov                   mayar                   Sorry for this has happened with you?           06:11 PM, 19th Nov                   mayar                   Do you have any other inquiries that we can help with?           06:11 PM, 19th Nov                     caroline                    I called twice and this is the third time i follow up           06:12 PM, 19th Nov                     caroline                    How you delayed the delivery we expect the item to be delivered fast it is a very bad experiencd           06:13 PM, 19th Nov                   mayar                   Kindly note that we have not recieved any report of your case           06:14 PM, 19th Nov                   mayar                   we will now escalate this issue to the delivery team and we will make sure to make your order the priority           06:14 PM, 19th Nov                   mayar                   thank you for your understanding and cooperation           06:14 PM, 19th Nov                   mayar                   Do you have any other inquiries that we can help with?           06:14 PM, 19th Nov                     caroline                    What happen i called twics and they told after 48 hours i will receive my items but till now not delivered and your telling now you dont have a record           06:16 PM, 19th Nov                     caroline                    The same thing they told they will escalate to the delivery team           06:17 PM, 19th Nov                     caroline                    Are you going to deliver the item           06:17 PM, 19th Nov                   mayar                   we are totally aware of the situation your are facing and we truly apologies for that           06:18 PM, 19th Nov                   mayar                   We would like to let you know that we are here giving the service by chat and we will work on delivering your order as early as possible           06:19 PM, 19th Nov                   mayar                   Our team will contact you soon           06:19 PM, 19th Nov                   mayar                   Do you have any other inquiries that we can help with?           06:19 PM, 19th Nov                     caroline                    Nothing else           06:21 PM, 19th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:24 PM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3403936