Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Nov 2021 11:17:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation urooj                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  urooj Bot:  Hi Urooj ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9513572272 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501269606            03:03 PM, 19th Nov                   mayar                   Hi Urooj,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:05 PM, 19th Nov                     urooj                    Hello           03:05 PM, 19th Nov                   mayar                   Could you please confirm is this your correct phone number 971501269606?           03:06 PM, 19th Nov                     urooj                    Yes           03:06 PM, 19th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            03:08 PM, 19th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:09 PM, 19th Nov                     urooj                    Today your delivery driver was came and he said he give parcel  to a driver without asking me and I don’t have any driver           03:09 PM, 19th Nov                   mayar                   We will do our best to deliver your order asap           03:11 PM, 19th Nov                   mayar                   We appreciate your patience.           03:11 PM, 19th Nov                     urooj                    Ok           03:11 PM, 19th Nov                   mayar                   Is there anything else i can help you with           03:12 PM, 19th Nov                     urooj                    No thankyou           03:13 PM, 19th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:16 PM, 19th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3402692