Subject: Ticket Assigned - need escalation - collected as claimed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 16:40:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - collected as claimed User                    The message is not delivering on time.           08:24 PM, 18th Nov                   mayar                   Hi , good afternoon. Thank you for contacting us.  My name is Mayar ,i will be happy to help you.           08:25 PM, 18th Nov                   mayar                   Could you please share your order number so that I can assist you further?           08:25 PM, 18th Nov                     User                    Sure           08:26 PM, 18th Nov                     User                    1611320964           08:26 PM, 18th Nov                     User                    i didn’t receive the refund           08:27 PM, 18th Nov                   mayar                   did the delivery team collected the item from you?           08:29 PM, 18th Nov                   mayar                   Are you still connected?           08:32 PM, 18th Nov                     User                    Yes already collected           08:34 PM, 18th Nov                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           08:36 PM, 18th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:36 PM, 18th Nov                   mayar                   Do you have any other inquiries that we can help with?           08:36 PM, 18th Nov                     User                    Not at the moment…           08:37 PM, 18th Nov                     User                    need the refund so that we can do further shopping           08:37 PM, 18th Nov                   mayar                   we are on it           08:38 PM, 18th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:38 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3398748