Subject: Ticket Assigned - need escalation - late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 16:14:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - late delivery hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8112908163 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599144162            08:03 PM, 18th Nov                   mayar                   Hi , good afternoon. Thank you for contacting us.  My name is Mayar ,i will be happy to help you.           08:03 PM, 18th Nov                     hello                    Hello           08:04 PM, 18th Nov                     hello                    I was suppose to recieve my order on wednesday havent recieved yet           08:04 PM, 18th Nov                   mayar                   Could you please confirm is this your correct phone number 96599144162?           08:04 PM, 18th Nov                     hello                    Yup           08:04 PM, 18th Nov                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           08:05 PM, 18th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            08:05 PM, 18th Nov                   mayar                   Do you have any other inquiries that we can help with?           08:05 PM, 18th Nov                     hello                    Nop           08:05 PM, 18th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:08 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3398522