Subject: Ticket Assigned - need escalation - No consignment
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 13:09:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - No consignment hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9513489349 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:54 PM, 18th Nov                   mayar                   Hi , good afternoon. Thank you for contacting us.  My name is Mayar ,i will be happy to help you.           04:56 PM, 18th Nov                   mayar                   How may I help you?           04:56 PM, 18th Nov                     hi                    Hi mayar           04:56 PM, 18th Nov                     hi                    When ordered yesterday the delivery was mentioned today           04:56 PM, 18th Nov                     hi                    But still when checked d order progress its  showing processing           04:57 PM, 18th Nov                     hi                    Please help and update           04:58 PM, 18th Nov                     hi                    When can i expect delivery           04:58 PM, 18th Nov                     hi                    As promised it was today           04:58 PM, 18th Nov                     hi                    Mayar???           04:59 PM, 18th Nov                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           05:03 PM, 18th Nov                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           05:04 PM, 18th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            05:04 PM, 18th Nov                   mayar                   Do you have any other inquiries that we can help with?           05:04 PM, 18th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:08 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3396725