Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 12:57:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:41 PM, 15th Nov                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           04:41 PM, 15th Nov                     User                    my order number is 1612519684           04:42 PM, 15th Nov                     User                    The item is still not shipped. And i need the order by wednesday as i am leaving for a holiday on thursday. Can i please place the order again and click and collect on wednesday from a store near bowsher?           04:44 PM, 15th Nov                   Aya                   After checking the status of the order 1612519684 and tracking it with the shipping partner Aramwx according to the tracking number 42724078633 of your shipment, it turns out that the order is under delivery and will be delivered as soon as
  possible.  Please accept our apologies as we cannot specify a specific time or day for delivery of orders.           04:44 PM, 15th Nov                   Aya                    Knowing that click and collect  processing and delivering your order may take 5-7 working days.           04:45 PM, 15th Nov                     User                    can you please do something from your end so that i can collect it on wednesday           04:45 PM, 15th Nov                   Aya                   Accept our full apology, as it is not possible to specify any day for receipt, so your order is currently being shipped.           04:46 PM, 15th Nov                   Aya                   Is there anything else may I assist you?           04:46 PM, 15th Nov                     User                    but I am checking the status of my order it says its nt even recieved by Aramex           04:47 PM, 15th Nov                     User                    can you please send me tracking details if i
 t says the order is shipped           04:48 PM, 15th Nov                   Aya                   Please make sure that your contact number is active because you will be contacted as soon as possible,           04:49 PM, 15th Nov                     User                    please can you tell me by when the product will be delivered           04:50 PM, 15th Nov                   Aya                   Please accept our apologies as we cannot specify a specific time or day for delivery of orders.  Knowing that processing and delivering your order may take 5-7 working days.           04:51 PM, 15th Nov                     User                    but when i placed the order it specified delivering by wednesday           04:51 PM, 15th Nov                   Aya                   Fully accept our apologies ., but the delivery dates are determined by the shipping company.           04:54 PM, 15th Nov                   Aya                   Is there anything else may I assist you?           
 04:55 PM, 15th Nov                     User                    no thank you           04:56 PM, 15th Nov                   Aya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:57 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3372442