Subject: Ticket Assigned - need escalation ,update pho
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 10:57:54 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation ,update pho nina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nina Bot:  Hi Nina ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9511890386 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508520460            02:47 PM, 15th Nov                   mayar                   Hi Nina, Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:49 PM, 15th Nov                   mayar                   Could you please share your order number so that I can assist you further?           02:49 PM, 15th Nov                     nina                    9511890386           02:50 PM, 15th Nov                     nina                    order was placed last Nov 9           02:50 PM, 15th Nov                     nina                    but until now we didnt receive the order. it only says out for delivery           02:51 PM, 15th Nov                   mayar                   Is this contact number is correct  971508520460?           02:51 PM, 15th Nov                     nina                    yes           02:52 PM, 15th Nov                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           02:53 PM, 15th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            02:53 PM, 15th Nov                   mayar                   have the courier team contacted you befor?           02:53 PM, 15th Nov                     nina                    yes please. thank you           02:53 PM, 15th Nov                     nina                    never           02:53 PM, 15th Nov                   mayar                   Okay we will do the needful           02:53 PM, 15th Nov                   mayar                   Do you have any other inquiries that we can help with?           02:54 PM, 15th Nov                     nina                    thats all. thank you           02:54 PM, 15th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 PM, 15th Nov                   mayar                   :)           02:54 PM, 15th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3371454