Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Nov 2021 05:38:13 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">
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<div dir="ltr">Hello???</div>
<div dir="ltr">Does anyone can please respond to my order????</div>
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<div style="direction:ltr">Thanks and regards</div>
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<div style="direction:ltr">Muhammad Shahrukh Ahmed</div>
<div style="direction:ltr">Business Development Executive</div>
<div style="direction:ltr">Office: +971-4-812-0432</div>
<div style="direction:ltr">Mobile: +971-52-9060712</div>
<div style="direction:ltr">Email: [email-masked]</div>
<div style="direction:ltr">JAFZA Business Plus S3 Block A1 Showroom 09</div>
<div style="direction:ltr">P.O.Box 17124</div>
<div style="direction:ltr"><a href="http://www.westcon.com" rel="noreferrer">www.westcon.com</a></div>
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<div>From: Muhammad Shahrukh Ahmed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, November 11, 2021 8:42:02 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3318854] - need escalation
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<div dir="ltr">Anyone can pls response my order???</div>
<div dir="ltr">What kind of service is this???? No response nothing?????</div>
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<div style="direction:ltr">Thanks and regards</div>
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<div style="direction:ltr">Muhammad Shahrukh </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Muhammad Shahrukh Ahmed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, November 10, 2021 5:38:36 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3318854] - need escalation</font>
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<div dir="ltr">Dear Team,</div>
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<div dir="ltr">Can anyone pls update me what happen for my delivery </div>
<div dir="ltr">Why here no proper support no response and where delivery stuck atleast kindly justify my order delivery.</div>
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<div style="direction:ltr">Thanks and regards</div>
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<div style="direction:ltr">Muhammad Shahrukh Ahmed</div>
<div style="direction:ltr">Business Development Executive</div>
<div style="direction:ltr">Mobile: +971-52-9060712</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, November 8, 2021 3:11:51 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3318854] - need escalation</font>
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<div dir="ltr" style="color:rgb(51,51,51)">Hi Muhammad,<br>
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<div style="color:rgb(51,51,51)">Thank you for reaching out to us with your concern.</div>
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<div style="color:rgb(51,51,51)">We’re on it - and we’ll do our best to sort this out quickly.</div>
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<div style="color:rgb(51,51,51)">Feel free to get in touch if you need further assistance.</div>
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<div style="margin:0in 0in 0.0001pt; color:rgb(24,50,71)"><span style="font-size:10.5pt; color:rgb(51,51,51)">Your friends,</span></div>
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<span style="font-size:10.5pt; color:rgb(51,51,51)">The</span><span> </span><span style="font-size:10.5pt; color:rgb(51,51,51)">S</span><span dir="ltr" style="font-size:10.5pt; color:rgb(51,51,51)">upport
 Team.</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3318854