Subject: Ticket Assigned - Conversation with sura hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Nov 2021 12:35:00 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sura hassan sura hassan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sura hassan Bot:  Hi Sura Hassan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558824242            04:16 PM, 14th Nov                   mayar                   Hi Sura, Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:16 PM, 14th Nov                   mayar                   Could you please share your order number so that I can assist you further?           04:16 PM, 14th Nov                     sura hassan                    Hello           04:17 PM, 14th Nov                     sura hassan                    9512197922           04:18 PM, 14th Nov                     sura hassan                    I would like to exchange two pants which are XL in size to a smaller size           04:18 PM, 14th Nov                     sura hassan                    Can i do that by visitibg one of max stores?           04:19 PM, 14th Nov                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           04:21 PM, 14th Nov                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           04:23 PM, 14th Nov                     sura hassan                    So can I exchange the items for a different size in store?           04:25 PM, 14th Nov                   mayar                   sorry the exchange service is not possible           04:27 PM, 14th Nov                   mayar                   you can return and re-order again           04:27 PM, 14th Nov                   mayar                   Do you have any other inquiries that we can help with?           04:27 PM, 14th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:29 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3365376