Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Nov 2021 08:52:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation muhammed sameee                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed sameee Bot:  Hi Muhammed Sameee ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9511030358 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522100739            12:33 PM, 08th Nov                   mayar                   Hi Muhammed ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:34 PM, 08th Nov                     muhammed sameee                    hi           12:34 PM, 08th Nov                     muhammed sameee                    I am expecting one shipment from max           12:35 PM, 08th Nov                     muhammed sameee                    order date 03-11-2021           12:35 PM, 08th Nov                     muhammed sameee                    but still not receive any call and sms           12:35 PM, 08th Nov                     muhammed sameee                    and order also           12:35 PM, 08th Nov                   mayar                   Please allow me a moment to check this for you.           12:36 PM, 08th Nov                     muhammed sameee                    k           12:36 PM, 08th Nov                   mayar                   Could you please confirm is this your correct phone number 971522100739?           12:36 PM, 08th Nov                     muhammed sameee                    yes           12:38 PM, 08th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            12:39 PM, 08th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           12:39 PM, 08th Nov                     muhammed sameee                    but i am flying tomorrow after noon           12:39 PM, 08th Nov                   mayar                   We will do our best to deliver your order soon enough           12:40 PM, 08th Nov                     muhammed sameee                    pleaes .i am going to india           12:41 PM, 08th Nov                   mayar                   We appreciate your patience.           12:41 PM, 08th Nov                     muhammed sameee                    checkk my order date           12:41 PM, 08th Nov                   mayar                   Is there anything else i can help you with           12:41 PM, 08th Nov                     muhammed sameee                    03-11-2021           12:41 PM, 08th Nov                     muhammed sameee                    today 8th           12:42 PM, 08th Nov                     muhammed sameee                    if its not get today .what next           12:42 PM, 08th Nov                   mayar                   You will be  contacted asap           12:46 PM, 08th Nov                   mayar                   Is there anything else i can help you with           12:47 PM, 08th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3332105