Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Nov 2021 16:46:07 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">
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<div dir="ltr">Dear Concerns,</div>
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<div dir="ltr">Please note the order its been pending since a 2 November till now, if its not available kindly cancel my order so i will look and move to another brands except centerpoint… this is not acceptable at all since long no updates nothing on my order,
 its seriously disappointing.</div>
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<div style="direction:ltr">Thanks and regards</div>
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<div style="direction:ltr">Muhammad Shahrukh Ahmed</div>
<div style="direction:ltr">Business Development Executive</div>
<div style="direction:ltr">Office: +971-4-812-0432</div>
<div style="direction:ltr">Mobile: +971-52-9060712</div>
<div style="direction:ltr">Email: [email-masked]</div>
<div style="direction:ltr">JAFZA Business Plus S3 Block A1 Showroom 09</div>
<div style="direction:ltr">P.O.Box 17124</div>
<div style="direction:ltr"><a href="http://www.westcon.com" rel="noreferrer">www.westcon.com</a></div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, November 6, 2021 9:23:13 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3318854] - need escalation
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<div dir="ltr">Hi, Muhammad,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, <br style="box-sizing:border-box">
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We have forwarded your query concerning order number 9510831456 to the concerned team and we will be in touch with you ASAP to assist you in resolving this issue.</div>
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<div>We request you to please allow us some time so that we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3318854