Subject: Ticket Assigned - need escalation - late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Nov 2021 14:24:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - late delivery murali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  murali Bot:  Hi Murali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9510654795 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555608300            06:03 PM, 07th Nov                   mayar                   Hi Murali, Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:05 PM, 07th Nov                   mayar                   How may i help you           06:05 PM, 07th Nov                     murali                    hi ,sir           06:05 PM, 07th Nov                     murali                    please note Order #9510654795  im waiting for last 10 days           06:06 PM, 07th Nov                     murali                    last week i had msgs two diffrent days delivery team try to to delivered and failed , but i didn't received any call from delivery team to my reg number           06:07 PM, 07th Nov                     murali                    yesterday i had a call from delivery person after 6.30pm , i informed i will be avilable 7.00am to 6.00pm at that location  , he said today will deliver  but no one contacted yet           06:08 PM, 07th Nov                     murali                    please update me whats going on with Order #9510654795           06:09 PM, 07th Nov                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           06:09 PM, 07th Nov                     murali                    ok           06:11 PM, 07th Nov                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           06:13 PM, 07th Nov                   mayar                   Is this contact number is correct  971555608300?           06:14 PM, 07th Nov                     murali                    yes           06:17 PM, 07th Nov                     murali                    same number for my daily usage           06:17 PM, 07th Nov                   mayar                   We sincerely apologize for any inconvenience caused you. This is not the experience we offer           06:18 PM, 07th Nov                   mayar                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:18 PM, 07th Nov                   mayar                   Do you have any other inquiries that we can help with?           06:18 PM, 07th Nov                     murali                    hoping that i can  receive the shipment by tomorrow           06:20 PM, 07th Nov                   mayar                   we will do our best to deliver your order ASAP           06:23 PM, 07th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:23 PM, 07th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3328784