Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Nov 2021 11:18:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation muhammad shahrukh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad shahrukh Bot:  Hi Muhammad Shahrukh ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9510831456 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05290607-2            03:14 PM, 05th Nov                   mayar                   Hi Muhammad ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:14 PM, 05th Nov                     muhammad shahrukh                    0529060712           03:14 PM, 05th Nov                     muhammad shahrukh                    Hi since 2 November till now I didnt receive my order           03:15 PM, 05th Nov                     muhammad shahrukh                    How long it will take more????           03:15 PM, 05th Nov                     muhammad shahrukh                    This much delay in delivery not acceptable pls advise ASAP           03:15 PM, 05th Nov                   mayar                   We sincerely apologize for any inconvenience caused,           03:15 PM, 05th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:15 PM, 05th Nov                     muhammad shahrukh                    If order not done till Saturday then i will go to cancel it thanks           03:16 PM, 05th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:16 PM, 05th Nov                     muhammad shahrukh                    Ok noted           03:17 PM, 05th Nov                   mayar                   Is there anything else i can help you with           03:17 PM, 05th Nov                     muhammad shahrukh                    No thats it           03:17 PM, 05th Nov                     muhammad shahrukh                    Thanks           03:17 PM, 05th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:17 PM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3318854