Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Nov 2021 08:01:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation kamal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kamal Bot:  Hi Kamal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9508932681 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505685424            11:55 AM, 05th Nov                   mayar                   Hi ,Good afternoon,Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:56 AM, 05th Nov                     kamal                    Hi           11:56 AM, 05th Nov                     kamal                    We received your return request for order 9508932681 Sustainable Solid Polo T-shirt... +1item(s). Our delivery partner will pick up your return in 2-5 days.           11:56 AM, 05th Nov                     kamal                    When this will be collected ?           11:56 AM, 05th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:57 AM, 05th Nov                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           11:57 AM, 05th Nov                     kamal                    Ya please           11:57 AM, 05th Nov                   mayar                   Is there anything else i can help you with           11:58 AM, 05th Nov                     kamal                    I will be available to return today and tomorrow           11:58 AM, 05th Nov                   mayar                   We will do  our best to collect the items asap           11:59 AM, 05th Nov                     kamal                    Ok thanks           12:00 PM, 05th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:01 PM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3318239