Subject: Ticket Assigned - need escalation - offer
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Nov 2021 13:34:25 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - offer houida                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  houida Bot:  Hi Houida ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9511121413 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556088484            05:15 PM, 04th Nov                   mayar                   Hi Houida, Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:17 PM, 04th Nov                   mayar                   How may i help you           05:17 PM, 04th Nov                     houida                    hi           05:18 PM, 04th Nov                     houida                    dear i make order           05:18 PM, 04th Nov                     houida                    but offer buy two 30 not working           05:19 PM, 04th Nov                     houida                    you can check           05:19 PM, 04th Nov                   mayar                   you mean offer buy 2 get 1           05:20 PM, 04th Nov                     houida                    no           05:20 PM, 04th Nov                     houida                    buy two 30 aed           05:21 PM, 04th Nov                     houida                    for kids           05:21 PM, 04th Nov                     houida                             05:22 PM, 04th Nov                     houida                    what happen           05:24 PM, 04th Nov                     houida                    any update           05:25 PM, 04th Nov                   mayar                   We request you to please allow us some time to check your details and back to you, stay with us           05:27 PM, 04th Nov                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:29 PM, 04th Nov                   mayar                   It was nice talking to you. As discussed, a return request has been initiated for the items and a collection is assigned on the XX- XXX-XXXX, between XX:00AM - XX:00PM.  The amount of AED XXX will be refunded back to your credit card within 4-15 business days, depending on your bank.           05:29 PM, 04th Nov                   mayar                   please ignore the previous message           05:29 PM, 04th Nov                   mayar                   Do you have any other inquiries that we can help with?           05:29 PM, 04th Nov                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:32 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3315914