Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Nov 2021 07:33:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    Hello           02:55 PM, 31st Oct                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:55 PM, 31st Oct                     User                    My previous order is already finished still it is showing on the way           02:56 PM, 31st Oct                   mayar                   Could you please share your order number so that I can assist you further?           02:56 PM, 31st Oct                     User                    should I give u tracking number?           02:56 PM, 31st Oct                     User                    1604007561           02:58 PM, 31st Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:58 PM, 31st Oct                     User                    Ok           02:58 PM, 31st Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:58 PM, 31st Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           02:59 PM, 31st Oct                     User                    Ok           03:00 PM, 31st Oct                     User                    my order is already received by me           03:00 PM, 31st Oct                   mayar                   We will raise it to our TECH team to update the statues asap           03:01 PM, 31st Oct                   mayar                   Is there anything else i can help you with           03:01 PM, 31st Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:04 PM, 31st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3293883