Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Nov 2021 07:31:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation yakoota bilwaniwala                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yakoota bilwaniwala Bot:  Hi Yakoota Bilwaniwala ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +965946100 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Yakoota  Thank you for contacting us. My name is badri , I will be happy to assist you. Customer:  Hello Customer:  I  would like to know about my refund status its been more then days Agent:  Could you please share your order number so that I can assist you further? Customer:  8107564892 Agent:  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid   will be refunded back to your my credit wallet Agent:  Is there anything else I can assist you with today? Customer:  No thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I would like to know my refund status its been more then 7 days? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Can u help me to know when my refund will be credited its been more then a week Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  yakoota bilwaniwala Bot:  Hi Yakoota Bilwaniwala ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8109574806 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:51 AM, 30th Oct                   mayar                   Hi Yakoota ,Good after noon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           11:52 AM, 30th Oct                     yakoota bilwaniwala                    Hello, can u tell me about my refund status,its been more then 15 day's           11:53 AM, 30th Oct                   mayar                   Please allow me a moment to check this for you.           11:55 AM, 30th Oct                   mayar                   As we have checked,there is no any return request on this order 8109574806           11:56 AM, 30th Oct                     yakoota bilwaniwala                    I have not yet received my refund           11:57 AM, 30th Oct                   mayar                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           12:04 PM, 30th Oct                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:05 PM, 30th Oct                     yakoota bilwaniwala                    Could you call me so i can tell you           12:07 PM, 30th Oct                   mayar                   Please call on 18-00-871           12:08 PM, 30th Oct                   mayar                   and they will assist you further           12:08 PM, 30th Oct                   mayar                   Is there anything else i can help you with           12:08 PM, 30th Oct                     yakoota bilwaniwala                    I have return my product and the refund should be processed by now. But still the amount has not been credited in my account           12:08 PM, 30th Oct                     yakoota bilwaniwala                    Could check the status about it           12:08 PM, 30th Oct                   mayar                   Could you please share your order number so that I can assist you further?           12:09 PM, 30th Oct                     yakoota bilwaniwala                    8109574806           12:10 PM, 30th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:10 PM, 30th Oct                   mayar                   As we have checked,there is no any return request on this order 8109574806           12:11 PM, 30th Oct                     yakoota bilwaniwala                    We received your return request for order 8107564892 Solid T-shirt with Scoop Neck ... +1item(s). Our delivery partner will pick up your return in 2-5 days.           12:12 PM, 30th Oct                     yakoota bilwaniwala                    Sorry i send you wrong order number           12:13 PM, 30th Oct                   mayar                   We sincerely apologize for any inconvenience caused however           12:13 PM, 30th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:13 PM, 30th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           12:13 PM, 30th Oct                     yakoota bilwaniwala                    Yes sure and tell me till when it will be solved           12:14 PM, 30th Oct                   mayar                   You will be contacted via your email address soon enough           12:14 PM, 30th Oct                     yakoota bilwaniwala                    6okay           12:16 PM, 30th Oct                     yakoota bilwaniwala                    Okay           12:16 PM, 30th Oct                   mayar                   Is there anything else i can help you with           12:17 PM, 30th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:19 PM, 30th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3287996