Subject: Ticket Assigned - need escalation // POD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Oct 2021 12:14:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation // POD syeda ramsha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syeda ramsha Bot:  Hi Syeda Ramsha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9505856516 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507311956            03:51 PM, 29th Oct                   mayar                   Hi Syeda ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:52 PM, 29th Oct                     syeda ramsha                    Hi           03:52 PM, 29th Oct                     syeda ramsha                    My order is still processing its been 3 weeks           03:52 PM, 29th Oct                     syeda ramsha                    i want to cancel it now as it take too long           03:53 PM, 29th Oct                     syeda ramsha                    i also called on helpline before           03:53 PM, 29th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:53 PM, 29th Oct                     syeda ramsha                    Sure           03:53 PM, 29th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           03:54 PM, 29th Oct                   mayar                   Is this your order number 9505856516?           03:55 PM, 29th Oct                     syeda ramsha                    Yes           03:55 PM, 29th Oct                   mayar                   We have checked and we would like to inform you that our courier team contacted on (971507311956) and delivered the order on (10/3/21).           03:57 PM, 29th Oct                     syeda ramsha                    Its showing processing and shipped           03:58 PM, 29th Oct                     syeda ramsha                             04:00 PM, 29th Oct                   mayar                   Could you please confirm that you haven't received your order?           04:03 PM, 29th Oct                     syeda ramsha                    Yes ofcourse thats why i am here           04:04 PM, 29th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:07 PM, 29th Oct                     syeda ramsha                    So what to do now?           04:08 PM, 29th Oct                   mayar                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:08 PM, 29th Oct                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           04:08 PM, 29th Oct                     syeda ramsha                    Can u cancel it ?           04:08 PM, 29th Oct                   mayar                   No,as per our system this order  already has been delivered           04:09 PM, 29th Oct                     syeda ramsha                    as it already took too long           04:09 PM, 29th Oct                   mayar                   Is there anything else i can help you with           04:09 PM, 29th Oct                     syeda ramsha                    if its showing delivered so what would be the next step?           04:09 PM, 29th Oct                     syeda ramsha                    as i already paid online for this           04:09 PM, 29th Oct                   mayar                   You will be contacted via your email address if there is anything new           04:11 PM, 29th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:13 PM, 29th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3285559