Subject: Ticket Assigned - Conversation with fardeen
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 29 Oct 2021 09:32:57 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fardeen fardeen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fardeen Bot:  Hi Fardeen ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554045613            01:23 PM, 19th Oct                   badri                   Hi,Fardeen  Thank you for contacting us. My name is badri , I will be happy to assist you.           01:24 PM, 19th Oct                     fardeen                    hi           01:24 PM, 19th Oct                     fardeen                    my refund amout not yet returned to card           01:25 PM, 19th Oct                     fardeen                    more than 15 days now           01:25 PM, 19th Oct                     fardeen                    order no 9505098093           01:26 PM, 19th Oct                   badri                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:28 PM, 19th Oct                   badri                   Is there anything else I can assist you with today?           01:29 PM, 19th Oct                     fardeen                    nothing else...           01:29 PM, 19th Oct                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:31 PM, 19th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3244683