Subject: Ticket Assigned - Need escalation missing item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 29 Oct 2021 09:32:55 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation missing item mouza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mouza Bot:  Hi Mouza ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9506510677 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509300083            10:31 AM, 10th Oct                   Mazin                   Hi  Mouza,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you?           10:32 AM, 10th Oct                     mouza                    Hi mazin           10:32 AM, 10th Oct                     mouza                    My last order i have a missing item           10:32 AM, 10th Oct                     mouza                    Hello           10:33 AM, 10th Oct                   Mazin                   This is the order number 9506510677 ?           10:34 AM, 10th Oct                     mouza                    Yes           10:34 AM, 10th Oct                     mouza                    Mazin you spake arabic           10:36 AM, 10th Oct                   Mazin                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:36 AM, 10th Oct                   Mazin                   Yes i do           10:36 AM, 10th Oct                     mouza                    في فالطلبية ستارة للسرير الطفل           10:37 AM, 10th Oct                     mouza                    هذه اللي ما وصلت           10:37 AM, 10th Oct                     mouza                    باقي الطلبية وصلت ( ملابس )           10:37 AM, 10th Oct                   Mazin                   لحظات من فضلك           10:37 AM, 10th Oct                     mouza                    اوكي           10:38 AM, 10th Oct                   Mazin                   شكراً لانتظارك معنا , بعد التأكد مع فريق الشحن تبين انه تم توصيل طلبك كاملاً الرجاء التأكد           10:38 AM, 10th Oct                   Mazin                   بما فيه المنتج (مظلة سرير بطبعات وأربطة من جونيورز)           10:38 AM, 10th Oct                     mouza                    انا متأكده           10:38 AM, 10th Oct                     mouza                    الطلبية وصلت بكيس اسود صغير و كان فيه بس الملابس           10:39 AM, 10th Oct                     mouza                    يمكن شركه التوصيل ما سلمت الطلبية كاملة           10:39 AM, 10th Oct                   Mazin                   هل هذا المنتج الناقص (مظلة سرير بطبعات وأربطة من جونيورز) ؟           10:40 AM, 10th Oct                     mouza                    نعم           10:40 AM, 10th Oct                   Mazin                   تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به. سنقوم برفع طلبك للجهة المعنية , وسيتم التواصل معكم في حال وجود أي معلومات جديدة. شكرا لتعاونكم وتفهمكم معنا           10:41 AM, 10th Oct                   Mazin                   هل لديك اي استفسار اخر يمكنني أن أساعدك به ؟           10:41 AM, 10th Oct                     mouza                    كم بيأخذ وقت ؟؟           10:42 AM, 10th Oct                   Mazin                   سيتم التواصل معك عبر البريد [email-masked] خلال 24 ساعة           10:42 AM, 10th Oct                   Mazin                   هل لديك اي استفسار اخر يمكنني أن أساعدك به ؟           10:43 AM, 10th Oct                     mouza                    تمام شكراً           10:43 AM, 10th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3207216