Subject: New Reply Received - RE: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 17:28:37 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  RE: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Hahaha very nice joking  listen sir I already visit in centerpoint  then I discuss all the problem  then he said  we can't change this one must be complaining in online shope </div>
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<div>On Wed, 27 Oct 2021, 17:26 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div><span rel="tempredactor" style="font-size:14px" dir="ltr">Hi Mirza,</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span style="font-size:14px">Thank you for getting in touch with us.</span></div>
<div><span style="font-size:14px" dir="ltr"><br>We understand you were expecting the item to arrive to you as you ordered, and we feel very sorry that on this instance we could not meet your expectations.<br></span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We see that you want to exchange the shoe which you ordered from our website due to the sizing issue. </span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style="font-size:14px">As per the policy, we do not offer online exchange of any items. However, we would suggest you to visit any nearby Shoemart store and get it exchanged from there providing that the same item is physically available in the store.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>For online, we would recommend that you first return these shoes and then order a new one with the desired size.</span></div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</span></div>
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<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Your friends,</span></div>
<div><span rel="tempredactor" style='font-family:-apple-system,system-ui,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px' dir="ltr">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3277261