Subject: Ticket Assigned - need escalation - late delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Oct 2021 07:44:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation - late delivery mohammed ali farhan                    Bot:  Hi, welcome! Bot:  Please enter your name Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed ali farhan Bot:  Hi Mohammed Ali Farhan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6359735887 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:36 AM, 26th Oct                   Mazen                   Hi Mohammed, thank you for contacting us. This's Mazen  We would be happy to help you.           01:37 AM, 26th Oct                   Mazen                   How may i help you           01:37 AM, 26th Oct                     mohammed ali farhan                    Ys           01:37 AM, 26th Oct                     mohammed ali farhan                    6359735887           01:37 AM, 26th Oct                     mohammed ali farhan                    Please check the order number           01:38 AM, 26th Oct                   Mazen                   We request you to please allow us some time to check your details and back to you, stay with us           01:39 AM, 26th Oct                     mohammed ali farhan                    This order 5 days delay in the place wadi dawasir.. My place is laila aflaj.. Why send wrong place ?           01:41 AM, 26th Oct                   Mazen                   Thank you for allowing me the time to check. I appreciate your patience.           01:43 AM, 26th Oct                   Mazen                   We sincerely apologize for any inconvenience caused you.            01:45 AM, 26th Oct                   Mazen                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            01:45 AM, 26th Oct                   Mazen                   the order will be delivered to this address:     Mohammed Farhan +966500610190 bakala urooba, tubaat 34 [email-masked] Saudi Arabia (SA) 04-1-14 Aflaj Wadi El Dwaser           01:45 AM, 26th Oct                   Mazen                   Do you have any other inquiries that we can help with?           01:45 AM, 26th Oct                     mohammed ali farhan                    This is second time sending wrong..           01:46 AM, 26th Oct                     mohammed ali farhan                    Please send the place  lyla aflaj           01:46 AM, 26th Oct                     mohammed ali farhan                    Don't send to wadi dawasir           01:47 AM, 26th Oct                   Mazen                   sorry for the late delivery. it was going to be delivered to the above address but due to some issues the order was delayed. please allow us some more time           01:49 AM, 26th Oct                   Mazen                   Do you have any other inquiries that we can help with?           01:49 AM, 26th Oct                   Mazen                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           01:54 AM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3270061