Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Oct 2021 10:25:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation السلام عليكم                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  السلام عليكم Bot:  Hi السلام عليكم ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599409096            02:16 PM, 25th Oct                   mayar                   .مرحبا  طاب يومك معك ميار,يسرني أن أساعدك            02:16 PM, 25th Oct                     السلام عليكم                    السلام عليكم           02:16 PM, 25th Oct                     السلام عليكم                    لقد قمت بارجاع قطع مكسوره بتاريخ 26 اغسطس           02:17 PM, 25th Oct                     السلام عليكم                    والى الان لم يتم إرجاع المبلغ المالي           02:17 PM, 25th Oct                     السلام عليكم                    مع العلم قمت باتكلم مع خدمة العملاء بالهاتف ٣ مرات           02:17 PM, 25th Oct                     السلام عليكم                    وتكلمت مع مسؤول المبيعات في فرع الري           02:18 PM, 25th Oct                   mayar                   هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه            02:18 PM, 25th Oct                     السلام عليكم                    8290732478           02:18 PM, 25th Oct                     السلام عليكم                    المشكلة التي خصلت... عملت طلب إرجاع... بعد يوم جاء السائق واستلم القطع.... بعد يومين بعثو لي اميل برفض الطلب           02:20 PM, 25th Oct                   mayar                   دقيقة من فضلك ليتم التحقق إبقى معنا           02:21 PM, 25th Oct                     السلام عليكم                    حسنا           02:21 PM, 25th Oct                   mayar                   شكرا لانتظارك معنا           02:22 PM, 25th Oct                   mayar                   سيتم رفع طلبك للجهات المعنيه للتحقق من المرتجع واعاده المبلغاليك في اقرب وقت ممكن           02:22 PM, 25th Oct                   mayar                   الرجاء السماح لنا ببعض الوقت،شاكرين لكم تعاونكم وتفهمكم معنا.           02:22 PM, 25th Oct                     السلام عليكم                    شكرا           02:22 PM, 25th Oct                   mayar                   هل لديك أي إستفسار أخر؟           02:23 PM, 25th Oct                   mayar                   كان من دواعي سروري مساعدتكم.            02:24 PM, 25th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3267171